← Case Studies
Café & Coffee Retail
Segafredo & Coffee Bean
Bringing consistency to a 3–5 site café group
Role
Group Manager
Period
2008 – 2010
Region
Middle East
3–5
Sites under group management
30–50+
Staff developed across sites
Context
A multi-site café group operating in high-traffic environments, where each site had drifted into its own version of the brand standard.
Growth depended on making the operating model portable rather than personality-driven.
Approach
- 01Implemented process improvements and operational controls consistently across all locations.
- 02Led and developed 30–50+ staff, building supervisory capability at site level.
- 03Oversaw staffing, scheduling and workforce planning to improve resource utilisation.
Results
- Improved team performance and service delivery across multiple locations.
- Strengthened operational consistency and customer experience in fast-paced, multi-site trading.
Next Step
A strategic conversation with the person accountable.
Mohamed Ali works directly with CEOs, owners and boards — one conversation about where performance is leaking, what it is costing, and whether a transformation programme or a fractional operations mandate is the right answer. No pitch deck, no junior team.
Direct line · mo@moslive.co.uk · Response within one working day