New sites that trade properly from week one.
Openings built backwards from the trading day: operating model, hiring waves, certified training, a readiness gate, an opening-week command structure and a post-launch correction loop.
Planning & Feasibility
Site assessment, operating model, capacity and demand modelling, equipment specification, budget and critical-path programme back from opening day.
- Operating model design
- Capacity & demand modelling
- Critical-path programme
- Capex and opening budget
Recruitment & Structure
Org design, role profiles, hiring waves timed to the build programme, and a management layer appointed early enough to own the standard.
- Org design & role profiles
- Timed hiring waves
- Management appointed first
- Contract & rota structure
Training & Readiness
Induction, standard work, food safety and HSE certification, service rehearsals and soft-launch trading against a written readiness checklist.
- Induction & standard work
- Food safety / HSE sign-off
- Service rehearsals
- Readiness gate review
Launch Execution
Opening-week command structure with over-resourced peaks, live issue log, daily debrief and rapid correction while volume is still forming.
- Opening-week command
- Live issue log
- Daily debrief cadence
- Rapid correction loop
Post-Launch Performance
Trading data reviewed against the model, labour rebased to real demand curves, waste and mix corrected, and the routine handed to the site team.
- Model vs actual review
- Labour rebased to demand
- Waste & mix correction
- Handover to site team
Numbers a board can test.
Every figure below is drawn from an operating role held directly, with P&L, compliance and people accountability attached.
Like-for-like sales growth delivered through trading discipline, mix and service consistency across a central London estate.
Weekly revenue under direct P&L ownership across three to five concurrent sites.
Labour cost reduction achieved by rebuilding rotas against demand curves — without reducing service standards.
Waste reduced through forecast-led production planning, specification control and daily variance review.
Food safety, HSE and brand audit record held unbroken across eight years of multi-site trading.
Membership revenue growth at a 10,000+ member fitness operation, with +10% retention improvement.
General manager and area manager benches built so the operating model holds after the engagement closes.
Team members led across hospitality, retail, fitness and live event operations over fifteen years.
Opening a site, venue or new format?
A conversation about the critical path, the management layer you need appointed first, and what has to be true before you take the first guest.
Direct line · mo@moslive.co.uk · Response within one working day